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Privacy Policy

Last updated: August 26, 2026

1. Introduction

Welcome to FlowZen ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Personal Information you provide:

  • Name, email address, and password (during account registration)
  • Profile information (avatar, role, designation)
  • Company information (name, logo, address)
  • Payment and billing information (for paid plans)
  • Any content you upload or create within the Service

Automatically collected information:

  • Device type, browser type, and operating system
  • IP address and approximate geolocation
  • Pages visited, features used, and interaction patterns
  • Log data including timestamps and error reports

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and send related information (receipts, invoices)
  • Send administrative notifications (service updates, security alerts)
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze usage trends to improve the Service
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with the Service. Essential cookies are required for the Service to function (e.g., authentication sessions). You may control non-essential cookies through your browser settings or our cookie consent banner.

Types of cookies we use:

  • Session cookies: Required for authentication and keeping you logged in
  • Preference cookies: Remember your theme, language, and display settings
  • Analytics cookies: Help us understand how the Service is used (opt-in only)

5. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Third-party vendors who assist in operating the Service (hosting, analytics, email delivery), bound by contractual obligations to protect your data
  • Company members: If you are part of an organization on FlowZen, certain profile information may be visible to other members and administrators of that organization
  • Legal requirements: When required by law, regulation, or valid legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice

6. Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we will remove your personal data within 30 days, except where we are required to retain certain information for legal or legitimate business purposes. Company data may be retained for up to 90 days after the last active member leaves the organization.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encryption at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict the processing of your data
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@flowzen.app.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required by applicable law.

10. Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: